eVisitor guest registration 2026: the 24-hour deadline, data, check-out and fines

Who must register guests in eVisitor

The duty to register and check out tourists follows from the Tourist Tax Act (Official Gazette 52/19, 32/20, 42/20). It applies to legal and natural persons providing overnight accommodation, to individuals providing hospitality services in a household or on a family farm, to providers of overnight stays on nautical tourism vessels, and to owners of holiday houses, apartments and flats.

For a private host the rule is simple: if the guest slept at your place, the guest must be in eVisitor. It does not matter whether the booking came from Booking.com, Airbnb, an agency or a phone call, nor whether the stay was one night or three weeks.

An owner of a holiday house or apartment who does not rent it out but stays there with family is also liable: everyone staying is registered within 24 hours of arrival and checked out on the last day of the stay. This is a separate regime from the host regime and is frequently overlooked.

You may delegate the registration to a family member, an agency or software connected to eVisitor — but the misdemeanour liability stays with you as the holder of the operating decision.

The 24-hour deadline, and how it is counted

The law requires registration in eVisitor within 24 hours of the guest's arrival and check-out within 24 hours of departure. The clock starts at the actual arrival, not at midnight, not at the start of the day and not at the date in the reservation.

In practice: a guest arriving at 22:30 on Friday must be registered by 22:30 on Saturday. Weekends, public holidays and a dead internet connection do not extend the deadline, so the safest habit is to register the guest at key handover, while the documents are still in front of you.

Check-out is not a formality. The system derives the number of nights from registration and check-out, and with it the tourist tax base and the statistics your tourist board reports onward. A forgotten check-out leaves the guest 'in the property' and creates data you will have to correct later.

If a guest extends the stay, you do not create a second registration — you change the departure date on the existing one. If a guest cancels or is a no-show, the registration must not be left active.

Working rule: register at key handover, check out at the property inspection. Everything else becomes a backlog you clear under deadline pressure.

What data goes into eVisitor

Data is entered into the tourist list from an ID card, passport or other identity document — copied from the document, not from memory or from the guest's email. For each guest you enter:

• first and last name
• date of birth
• citizenship and country of residence
• type and number of the identity document (passport or ID card)
• date and time of arrival and the expected departure date
• the property and the accommodation unit the guest stays in
• the basis for a tourist tax exemption or reduction, where one applies

The guest list is kept electronically in eVisitor. A paper guest book is no longer how household accommodation keeps its records.

Children, foreign guests and special cases

Children are registered like everyone else — no exception. Age affects only the tourist tax: children under 12 pay nothing, and persons aged 12 to 18 pay 50 % (Articles 5 and 6 of the Tourist Tax Act).

Foreign nationals are registered from a passport or an EU national ID card. This is where most errors appear: transliterated names, swapped first and last names, and document numbers containing letters. If you collected details in advance, verify them against the document on arrival.

Workers staying with you because they work in a place where they have no residence are exempt from the tourist tax for the duration of that work, but they are still registered in eVisitor. The same applies to other exempt categories — the exemption is proven with a document, employment contract or certificate.

For groups and families each person is a separate registration. 'Four people on one registration' is not valid, even when they all arrive and leave on the same day.

Fines for unregistered guests and missed check-outs

The penalty provisions of the Tourist Tax Act are still expressed in kuna (the Act dates from 2019), so we also convert them at the fixed rate of 1 EUR = 7.53450 HRK as an indication.

For a person providing hospitality services in a household or on a family farm, failing to register within 24 hours of arrival or check out within 24 hours of departure is fined HRK 2,000.00 to 10,000.00 (roughly EUR 265–1,330). For repeat offences the range is HRK 4,000.00 to 20,000.00 (roughly EUR 530–2,655), and the competent inspector may collect HRK 1,000.00 (roughly EUR 133) on the spot.

An owner of a holiday house, apartment or flat who fails to register or check out the persons staying there is fined HRK 1,000.00 to 2,000.00 (roughly EUR 133–265), with HRK 500.00 (roughly EUR 66) collectable on the spot.

Beyond the fine there is practical damage: an incorrect number of nights means an incorrectly calculated tourist tax and later corrections towards the tourist board.

Getting an eVisitor account and the daily routine

The eVisitor account is opened by your local tourist board once the property is registered on the basis of the decision approving hospitality services in a household. Along with the username you receive TAN authentication data — keep it as you would online banking credentials.

A workable daily routine has three steps: check documents at handover, register immediately, and check out on the departure day. If you run several units, do a short review of open registrations each evening.

If you use MojPorat, guest data entered for a reservation is reused for the eVisitor submission, so you type names and document numbers once instead of twice.

How MojPorat shortens registration to a few clicks

Every reservation in MojPorat already holds the guest's name, document number, nationality and the arrival and departure dates. That is the same data eVisitor asks for, so the registration is prepared from the booking instead of being retyped in a second system.

The eVisitor assistant validates your credentials before a live submission, flags reservations whose guests are not registered yet, and reminds you about check-outs on the departure day — the step most hosts forget once the apartment is empty.

If a stay is extended or shortened in the ledger, the departure date on the existing registration follows it, so the number of nights used for the tourist tax stays consistent with what the tourist board sees.